소네바 푸시

I am absolutely appalled by the way this hotel handled our departure with several safety concerns throughout our journey. The seaplane from Manta Air was delayed and Soneva staff knowingly sent us away even though many of us repeatedly asked and voiced our concerns to the hotel staff, regarding how we could possibly make it before dark. The planes are only allowed to fly when there is visibility and yet they still send us away on the plane at dusk and after 7 minutes in the air, we had to do an emergency landing. When we landed back in the lagoon, the staff instead send us away on a speedboat to a commercial airport 15 minutes away with full speed -and at this point it was now dark out. We felt very unsafe and we were offered no lifejackets. We had several children on board. Very very concerning. The staff then put us all on a commercial plane to Mahle - also knowing full well that we would be stuck in the middle of the night there. The second we arrived the local airport staff from Manta Air told us we would not make the plane, and we would be rescheduled. This was also confirmed by the local Soneva staff on site as they had told the people rearranging the flights that it would not be possible to make the plane. They still send us away because they didn’t want to deal with putting us up at Soneva for an additional night and paying for our new tickets even though it was solely their responsibility that we didn’t make the plane. We had to purchase new tickets out of Mahle ourselves, which we do not know if the insurance covers and the hotel doesn’t seem to take this seriously at all. We are very very dissatisfied with the way the hotel has handled this whole situation and will also be pursuing this case legally at this point, as several safety breaches was made from Soneva’s side. We are a group of 14 people in total who had this experience and have paid several over a hundred thousand dollars at this hotel for the last couple of weeks. Suffice to say, we will not be taking this lightly.

Soneva Fushi est un havre de tranquillité. Une île ravissante, sur laquelle le sens du service est poussé à son paroxysme. Les villas sont spacieuses et magnifiquement aménagée, donnant sur la plage et offrant une piscine privée. Un "barefoot guardian" (sorte de concierge personnel) est attaché à chaque villa, et satisfait avec empressement le moindre de vos besoins. Le "kid's club" est sans équivalent, qu'il s'agisse des activités proposées, de la qualité de l'endroit (grande piscine, toboggan aquatique, salle de musique, salle de cinéma, activités cuisine, baby foot, ping-pong, salle de déguisement, ateliers confections bracelets/colliers, cours de dessins etc.), c'est le paradis sur terre pour les enfants. Pour les parents, ça ressemble aussi à une certaine idée du bonheur: spa formidable, restaurants excellents (on rejoint l'un, perché dans les arbres, au moyen d'une tyrolienne, l'autre est une grande plate-forme desservant d'autres plate-formes plus petites au moyen de passerelle installée au-dessus de la canopée, un troisième sert des sushis d'une qualité remarquable en vous offrant la mer pour toile de fond), cinéma de plein air, centre de plongée, observatoire astronomique (avec une astronome en résidence) courts de tennis etc.. Bref, rien de ce dont on peut avoir envie ne manque. On se déplace pieds-nus sur l'île, et chacun dispose d'un vélo. Un endroit hors du temps, loin des trépidations du monde. Un concept formidable, entre luxe absolu et environnementalisme exigeant avec un niveau de décontraction qui n'a d'égal que le degré de perfection du service.